Retouchers (herein referred to as “us”, “our” or “we”, “the website” or “Retouchers”).

Before using Retouchers’ services, please read our terms and conditions carefully. In the case of any doubt, please contact us for further information. This will constitute a binding agreement between you and Retouchers. Your access to and use of the Service are expressly conditioned on your compliance with these terms and conditions. Note that any violation of these terms and conditions may result in termination of our services to you.

We reserve the right to change these terms and conditions without prior notice. By continuing to access or use services after Retouchers make any changes, you agree to be bound by any such revised terms and conditions.

If you disagree with any part of these terms and conditions, please do not use our Services.


Retouchers provide photo retouching services to companies and private customers. We accept orders placed directly by email and through our website contact form at www.retouchers.co.za

We are based in Pretoria, South Africa and London, United Kingdom. We are unable to offer phone support or accept phone orders at the moment.

Our hours of operation: Mon – Fri 9 am to 5 pm (South African Standard Time).

If you submitted your images and instructions, we will process your order and deliver the finished image/images to you by email, WeTransfer, and Google Drive only.

Payment must be made by invoice due date. 

Images may not be published until final payment is made, unless a previously written arrangement was made.


By submitting your images, you grant Retouchers a non-exclusive, royalty-free license to use, transmit, modify, copy, display and edit any digital files or images received through use of the website for the purposes of completing your order.

You agree that you understand copyright and trademark laws and that all images and communications submitted to Retouchers do not violate any laws.

By using our services, you agree that you will NOT upload, place or transmit any of the following materials or obtain any of the following materials using our Services:

  • Any content that unlawful, pornographic, abusive, inappropriate, threatening, promoting racism, or harm against any individual or a group.
  • Any materials containing software viruses or computer codes, programs, or files, destroying, interrupting, or limiting the functionality of any computer equipment and software/hardware.
  • Content that could infringe copyrights, rights of privacy, or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material.

Your images and material submitted to our website/email and edited images are not accessible to the public unless you share them with your networks.

Our written communication is intended only for the use of the individual or entity to which it is addressed and contains information that is confidential and exempt from disclosure under applicable law. Any disclosure, distribution, copying, or use of the information is prohibited.

We respect your privacy and never outsource your projects outside of our in-house team.

However, you should know that images and information submitted through email or a contact form may be read or intercepted by third parties. You confirm that if such interceptions occur, Retouch Studio is not liable in any manner under all applicable laws and jurisdictions.

The website contains images and material owned by/licensed to Retouchers and protected by worldwide copyright and other proprietary laws. Reproduction, duplicating, and using of images and material with any commercial purposes is prohibited without a reference unless permission has been granted by Retouchers.

We may use other authors’ images for illustrative purposes only. Original images are the copyrighted property of their respective owners.

We may publish your review/feedback/testimonial on our website and/or social media. For private customers – we will only publish your first name and initials country/city unless you specify your full name/location in your review. You agree that we may publish edited/partial versions of the review, however, we will not edit a review in such a way as to create a misleading impression of your feedback.


You agree that Retouchers do not provide data storage services and has no responsibility or liability for the deletion of your upload after the service is delivered within 7 days.


Our rate is quoted in ZAR, South African currency,

Since every customer has very specific requirements, we quote each project individually as we estimate the time required to complete your order.

You agree that the billing and shipping information that you submit is accurate. You agree that Retouch Studio is not liable for any delay in services or products that result from inaccurate billing/shipping information.

Quote/turnaround time is valid for two business days from the date of quotation unless otherwise stated. The price/turnaround estimate is valid only according to the instructions provided.

You must contact us before making a payment if you need to make any changes to your order or split a payment, so we could amend an invoice. Any alterations to instructions may require an estimate to be reviewed and revised. Our written communication is a legally binding agreement between you and Retouchers, so we want to make sure both parties are clear about what has been agreed.

You are required to make a full payment when the invoice states the due date of payment.

We accept payment by PayPal or bank transfer (for SA companies only).

PayPal is our partner and the safest and most secure way to pay online, used by millions every day. Once redirected to the PayPal secured website, you can either pay with your PayPal account if you have one or pay by debit or credit card directly through PayPal.

For bank transfer, we require your company’s name, address, business ID; VAT number before you place an order.


We reserve the right to reject any digital images that we believe to be inappropriate or illegal in nature. In such an event, we will refund the full amount paid by the client. We also reserve the right to reject any images that we believe cannot be retouched to the customer’s satisfaction.


Retouchers reserve the right to cancel the services/the order or to terminate business with you or to suspend using the website at any time and without recourse to the courts.

You can only cancel the order BEFORE you receive the order confirmation email from us and we start processing your order. 

Once we confirm the order, the service cannot be cancelled.


Retouchers do not accept photo replacement after a price quote has been given. If you sent us the wrong photo(s) or instructions, you are not allowed to ask us to edit another photo for free as a replacement. You agree that you are responsible for the consequences of sending us incorrect files/instructions.


We provide flexibility, therefore, you will have a chance to give us continual feedback on the quality of work. If you are not satisfied with our work, we offer 3 rounds of revisions within 15 days of delivery. We will do our best to give you the best results possible, but we have a NO REFUND policy as the cost is time-based.

Retouchers can provide 3 rounds of revisions of your finished photos/projects at no charge. Revision requests are acceptable 15 days after an order is complete. If you do not take any actions within 15 days, your order will be automatically closed and can not be re-opened. You will need to place a new order for retouching or revising the same photos.

Revision instructions should not conflict with or deviate from the original instructions filled out when the order was placed.

Minor changes can usually be made and given to you for review/approval within 2 – 3 business days. If the changes are more complex, the turnaround time will take up to 7-12 business days.

Take a note that unless otherwise agreed after 3 rounds of revisions any additional revisions will be billed at the per hour rate. Retouch Studio makes no warranty that the services will meet all your expectations.


The contents of Retouchers’ emails and any files transmitted with them are confidential and intended solely for the use of the individual or entity to whom they are addressed. Please note that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited and legally protected from disclosure.


The parties have agreed that the Terms and Conditions and related documents shall be written in English.

If you have any questions relating to this document, please contact us using our contact form or by email.

We take pride in our work!

We have a dedicated team passionate about retouching!